Terms and Conditions of FilmNeverDie App

This agreement, herein referred to as the "Agreement," shall remain in effect for an agreed upon duration as advertised during the purchase of the product and services.

The standard duration for storage is set at three weeks, unless otherwise specified through the purchase of marketing and advertising packages.

Upon purchase, the storage duration will be in accordance to the specified marketing and advertising packages, with durations available for 1 year, 3 years, 5 years, 10 years, 50 years, or a "life-time storage" period, which is defined as 120 years.

The services outlined within this Agreement are facilitated exclusively through Dropbox, a reputable and globally recognized service provider.

The parties involved acknowledge that neither party shall be held liable for any failure or delay in performance due to a force majeure event, commonly referred to as the "hand of God" occurrence, which includes but is not limited to natural disasters, acts of terrorism, or unforeseeable circumstances beyond the reasonable control of the parties.

All data are stored in Australia. Clients will be duly informed before the commencement of the new charges, especially if there are any price increase or cost increase from our provider side, we have the option to either pass on the cost to the customer or choose not honour the 1 year, 3 years, 5 years, 10 years, 50 years, or a "life-time storage" period, which is defined as 120 years, during the promotion.

This Agreement is applicable exclusively to roles and services developed and scanned at Film Never Die located in Melbourne, Victoria, Australia , herein referred to as "Film Never Die." Any extension or modification to the geographical limitation shall require the written consent solely by Film Never Die .

⁠A standard folder is hereby defined as a folder containing no more than 40 JPEG image files, with a combined size not exceeding 200MB. Additional fees will be incurred for files surpassing 200MB or in formats other than JPEG.

We understand 120 years is a long time and many things can happen during that time. If someone close to you has passed away, we're sorry for your loss. 

To access the files of someone who has passed away, first look in their FilmNeverDie app on their phone. Many users have all of the files from their account available in the app.

If you aren’t able to access their app on their phone, you’ll need to request access from FilmNeverDie directly. 

We respects the security and privacy of our customers above all else. For this reason, requesting access to the account of someone who has passed away can take some time. Please also note that we can’t guarantee that we'll be able to provide access. Thank you in advance for your patience and understanding.

To request access to the account of someone who has passed away, you'll need to provide documentation that:

  • The person is in fact deceased
  • You have a legal right to access the person's files under all applicable laws

To do that, please send us an email at shoot@filmneverdie.com and include the following information in your message:

  • The full name of the deceased person
  • The email address associated with that person's Dropbox account
  • Your name, mailing address, email address, and your relationship to the deceased person
  • A photocopy of your government-issued ID
  • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you

We'll review the information you provide and let you know whether we can move forward with your request.

This Agreement, encompassing the aforementioned terms and conditions, constitutes a legally binding document between the involved parties and governs the provision of services outlined herein. Parties are advised to thoroughly review and understand the terms before entering into this Agreement.