FAQ
STORE
What are your opening hours?
We are currently open from Monday-Saturday 10AM-6PM. We are closed on Sunday’s and public holidays.
Where are you located?
We are based at 6 Watertank Way in Melbourne. You can find us in between Lt Bourke and Lonsdale Street opposite Southern Cross Station.
How can I contact you?
You can call us on: (03) 8899 7586 or email us at: shoot@filmneverdie.com
What are my options for posting out my order?
You can get regular postage for $13.50 or express for $15.50. We ship out three times a week.
How does click+collect work?
Simply pay for your order online and select click+collect at checkout. We will prepare your order for you so pop into the store at your convenience. You may not receive a notification to say it’s ready so have your order number ready when you come into the store. We only hold click + collect orders for 1 month, if they are not collected, we will void the order.
Where can I find your drop box locations and vending machines?
Located in Windsor, Preston, Murrumbeena and the Melbourne CBD. All vending machines are fully stocked with film and equipped with drop off boxes for your films/disposable cameras. All drop off boxes are collected weekly on Tuesday/Wednesday. So please drop them off by Monday for same week delivery (C-41).
@filmneverdie
6 Watertank Way, Melbourne CBD
Located outside shop - 6:00am-11:00pm
60 Rose St, Fitzroy VIC 3065
Located in markets, open 10am -5pm Saturday and Sunday
@Versusmerch / @Thealleywaycartel
474 Neerim Rd, Murrumbeena VIC 3163
Located next to The Alleyway Cartel Coffee Shop
Open 7-5 weekdays & 8-2 weekends
@stupid_vintage
1/40 Green St, Windsor, VIC
Located inside shop limited to shop hours.
5/35 Cavenagh St, Darwin City NT 0800
10am - 5:30pm for good gear, fresh film or a yarn at the very least.
1A/24 O'Connell St, West End, Brisbane
Located outside shop with 24/7 access.
FILM DEVELOPMENT
What kinds of film do you develop?
We develop C-41, B&W, E-6 and ECN-2 films in 35mm and 120 formats. We develop all rolls in-house.
Can you develop my disposable camera?
Yes! We get plenty of these through our lab. Generally disposables contain 35mm colour (C-41) film inside however we do get the occasional B&W through the door. Just supply the camera to us and we do the rest.
How long does it take to get my film developed and scanned?
For colour C-41 film we average 3 business days to complete your film job.
B&W takes approximately 5-7 business days.
ECN-2 film takes a little longer and we currently allow 10-14 business days.
E-6 film also takes around 14-20 business days.
Please keep in mind that turnaround times are subject to workload and staffing.
Can I get a rush service on my film?
We can offer rush service for C-41 colour film processing. We do our best to do same-day turnaround however no longer that 24 hours. Rush services will incur an additional charge to be expedited.
Can you push or pull my film?
We can push and pull C-41 and B&W. There is an additional flat-rate $5 charge for this service no matter how many stops of push/pull required for your C-41 or B&W film
Do I receive prints with my order?
Not by default, but you can add prints to your order for an extra $15
What do I do if I didn’t receive my pictures?
If you have submitted a roll and are yet to receive your scans, give us a call on 03 8899 7586 and we can help you find them.
FILM SCANNING
How do I receive my film scans?
We issue you with a Dropbox link via text message and email. If you have problems loading your link, send us and email and we will help sort you out.
I’ve only received part of my film order back, where are the rest of my scans?
If you’ve got different types of film such as C-41 and B&W you may find you receive your colour film faster than your B+W. Rest assured you will get all of your scans as soon as they’re completed.
I am missing pictures from my roll, where have they gone?
If you believe you shot more photos than you received, often this is because there are blank exposures on the roll. These blank exposures are often caused by light leaks or damages on the camera. To double check that we have not mis-scanned a roll, call us on 03 8899 7586
NEGATIVES
What are negatives?
Negatives are the developed strips of film that come from your canister that you’ve shot in your camera. This is a physical tangible copy of your photographs which we scan from.
OK, so now I know what a negative is, why would I keep it?
Not everyone opts to keep their negatives. There certainly are advantages of keeping your negatives. For example, if you forget to back up your photos or lose your hard drive data you can scan your negatives again in future. Some people like to use their negatives to print in a darkroom lab. It’s a personal preference. Our advice if you opt to keep them is to create a storage system to keep them archived and organised early on in your film photography journey.
Can I have my negatives posted back to me?
Yes! Standard postage is $13.50 and Express is $15.50.
How long do you keep negatives?
We hold onto your negatives for four weeks. After that they are disposed of through a confidential waste company.
How do you present the negatives once developed?
By default all develop only jobs come uncut unless otherwise stated by the customer. All 35mm and 120 develop and scan jobs come cut into strips unless stated otherwise.
DROPBOX
The store is closed or it's after hours, how can I drop off my film for development?
Easy! We have a bunch of different vending machines around Melbourne each equipped with a dropbox where you can leave your film for development.
How does it work?
Simply take one of our envelopes provided, scan the QR code on the front and enter your details and click submit. Once done, put the film inside the envelope and then drop it in the box provided.
How do I pay for the dropbox service?
Once we have physically collected the film jobs from the dropboxes, we input them into our database where it will automatically generate a payment link sent via email. The film job is then forwarded to our lab where they will develop and scan your film. Once the job is complete a new link will be sent out containing your high resolution scans.
When are the dropboxes collected?
All drop off boxes are collected weekly on around Tuesday or Wednesday. To ensure you get the film process in a timely manner please drop them off by Monday night.
